Settling A Claim: Conflict Resolution and Mediation

Thinking back on your own experiences, what are some ways in which you have addressed conflicts when they occurred? Did you resolve the situation yourself, or did the issue require a third party's involvement? Were there actions that were effective and others that were not effective?

In your journal, compose a four-to-five sentence paragraph that answers the above questions. If you need assistance writing a journal entry, please visit the Developmental Module for more information.

Once you have completed your journal entry, please save it with a file name of mod6_conflict and submit it to the journal dropbox.